Global Head Design, Product & Brand Development
Hyatt Hotels Corporation
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Gary Dollens was a featured speaker at HotelSpaces’19
Gary Dollens was appointed Global Head Design/Product and Brand Development for Hyatt’s Global Operations Center in October 2014. He is responsible for the direction and execution of Hyatt’s global design, overseeing Design Service offices in Chicago, Zurich, Dubai and Hong Kong. Most recently, Dollens served as Senior Vice President of Product and Brand Development focusing on Global Product Strategy. He has also held the role of Global Head – Franchise and Select Brands which included responsibility for Hyatt Place and Hyatt House, as well as Franchise and Owners Relations. Prior to that, he served as Senior Vice President of North America Operations, with oversight of Corporate Operations (Rooms, Food & Beverage, Engineering, and Spa), as well as Architecture & Design. Dollens began his career with Hyatt in Oak Brook, Il. In 1988, after holding a variety of management positions at Hyatt properties including Dearborn, Columbus, Lake Tahoe, Memphis, San Francisco, and Waikiki, Dollens was appointed hotel manager of Hyatt Regency Atlanta. In 1989, he was named General Manager of Hyatt Regency St. Louis, and later served in the same role at Grand Hyatt New York and Hyatt Regency Washington Capitol Hill. Following his tenure as Vice President and Managing Director for Grand Hyatt New York Dollens joined Hyatt’s corporate office in Chicago as Vice President North America Operations in 2004. Dollens attended Western Illinois University where he received a Bachelor of Arts degree in Liberal Arts Studies.